We're Here to Help You
Whether you need game recommendations, technical support, or want to explore partnership opportunities, our team is ready to assist you on your visual novel journey.
Multiple Ways to Connect
Choose the contact method that works best for you. We're committed to providing responsive, helpful support for all your visual novel needs.
Email Support
Send us detailed questions and we'll get back to you with personalized recommendations and solutions.
support@epicjoysticks.com
Response within 24 hours
Support Hours
Our team is available to help you during business hours across multiple time zones.
Monday - Friday
9:00 AM - 5:00 PM EST
Worldwide coverage
Community Help
Connect with fellow visual novel enthusiasts and get peer support from experienced players.
Active community
15,000+ members
Send Us a Message
Tell us what you need help with and we'll provide personalized support for your visual novel experience. All fields are important to help us route your message to the right specialist.
Frequently Asked Questions
Find quick answers to common questions about our visual novel portal, games, and services. Can't find what you're looking for? Feel free to contact us directly.
We recommend starting with our curated collections based on your preferred genres and themes. Each game includes detailed descriptions, content ratings, and estimated playtime to help you decide.
Consider factors like narrative pacing (slow-burn vs. fast-paced), art style preferences, platform compatibility, and whether you want standalone stories or interconnected series.
Our support team is always available to provide personalized recommendations based on your gaming history and interests. Just contact us with your preferences!
Our games support multiple platforms including Windows, macOS, Linux, and many are available on mobile devices (iOS and Android) and web browsers.
Each game page clearly indicates platform compatibility. Premium bundles like Evergreen Romance typically support Windows, macOS, and Linux, while some games also offer console versions.
If you're unsure about compatibility, check the game's system requirements or contact our technical support team for assistance.
Premium bundles are curated collections of 3-5 related visual novels that share themes, characters, or storylines. They offer significant value compared to purchasing games individually.
Bundles typically include enhanced features like high-resolution artwork, exclusive content, soundtrack access, character galleries, and sometimes bonus epilogue chapters.
Each bundle page shows the estimated combined playtime (usually 25-70 hours), individual game descriptions, and a complete list of included extras.
Our technical support team helps resolve installation issues, compatibility problems, and gameplay bugs. Most issues can be resolved quickly with our troubleshooting guides.
Common solutions include updating graphics drivers, checking system requirements, and running games in compatibility mode. We also provide step-by-step installation guides.
If self-service doesn't resolve your issue, contact us with your system specifications and error details for personalized technical support.
We offer a 30-day satisfaction guarantee for all purchases. If a game doesn't meet your expectations or has technical issues we can't resolve, you can request a refund.
For bundle purchases, we can sometimes offer partial refunds or exchanges for individual games within the bundle, depending on your specific situation.
Refund requests are processed within 5-7 business days. Contact our billing support team with your order details to initiate the process.
We welcome submissions from visual novel developers! Our curation team reviews games based on narrative quality, artistic merit, technical polish, and alignment with our community values.
The submission process includes providing game builds, artwork, marketing materials, and detailed information about your development process and target audience.
Contact us through the partnership inquiry option in our contact form to receive submission guidelines and discuss potential collaboration opportunities.
Community & Self-Help Resources
Connect with fellow visual novel enthusiasts and access comprehensive guides to enhance your gaming experience. Our community is here to help 24/7.
Discussion Forums
Join conversations about your favorite games, share theories, and get recommendations from experienced players.
Game Guides
Comprehensive guides covering gameplay mechanics, choice consequences, and achievement unlocking strategies.
Tech Support
Troubleshooting guides, system requirements, and installation help for all supported platforms.
Developer Hub
Resources for visual novel creators including submission guidelines, marketing tips, and community feedback.
Community Guidelines
Our community thrives on respect, constructive discussion, and shared passion for visual novels. We maintain a welcoming environment where everyone can discuss games, share experiences, and help each other.
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Ready to Start Your Visual Novel Journey?
Whether you're new to visual novels or a seasoned player, we're here to help you discover amazing stories. Get personalized recommendations and expert support every step of the way.